April 6, 2025

Level Up Carryout and Leftovers: How to Choose the Right To-Go Bag for Your Foodservice Business

Even bags play a significant role in customer satisfaction and your brand image

Takeout and delivery are no longer just a convenience – they're a crucial part of any successful foodservice business. But, beyond the delicious food you prepare, the vessel it travels in plays a significant role in customer satisfaction and your brand image. Choosing the right to-go bag might seem like a small detail, but it can make a big difference.

From soggy fries to spilled sauces, the wrong bag can lead to a negative customer experience, impacting repeat business and online reviews. On the flip side, a well-chosen bag can keep food fresh, present your brand professionally, and even contribute to your sustainability efforts.

So, how do you navigate the sea of options and select the perfect to-go bag for your unique needs? Let's dive into the key considerations:

1. Analyze the Menu:

This is the most crucial starting point. What kind of food are you primarily serving?

  • Hot and Cold Items: Do you need bags that can handle temperature fluctuations and prevent condensation? Insulated bags or separate compartments might be necessary.
  • Liquids and Sauces: Leak-proof bags with secure closures are essential to avoid messy spills and unhappy customers. Consider bags with sealed bottoms or those designed specifically for liquids.
  • Large or Bulky Items: Ensure your bags are sturdy enough to handle the weight and size of your larger orders without tearing or losing shape. Reinforced handles and wider bases can be beneficial.
  • Delicate Items: For pastries, delicate salads, or beautifully plated dishes, consider rigid containers that fit securely within the bag to prevent crushing or damage.

2. Consider Your Customer Experience:

Think about what makes a positive experience for your customers when they receive their takeout order:

  • Convenience: Are the bags easy to carry? Do they have comfortable handles or straps? Can they be easily opened and closed?
  • Food Quality Preservation: Does the bag help maintain the temperature and texture of the food? Does it prevent sogginess or dryness?
  • Presentation: Does the bag reflect your brand's aesthetic? Is it clean and professional-looking? A branded bag can act as a mini-billboard for your business.

3. Explore Material Options:

To-go bags come in a variety of materials, each with its own pros and cons:

  • Paper Bags: A classic and often cost-effective choice. They are generally recyclable and can be easily branded. However, they may not be ideal for wet or heavy items and offer limited insulation. Consider grease-resistant options for oily foods.
  • Plastic Bags: Lightweight and water-resistant, plastic bags can be a budget-friendly option. However, environmental concerns are a significant drawback. Explore options made with recycled content or biodegradable plastics if you choose this route.
  • Reusable Bags: A more sustainable option that customers can reuse. While they have a higher upfront cost, they can enhance your brand image and potentially encourage repeat business. Consider offering them for a small fee or as part of a loyalty program.
  • Insulated Bags: Ideal for keeping hot food hot and cold food cold. They are often made with foil or other insulating materials and can significantly improve food quality upon arrival.
  • Compostable Bags: Made from plant-based materials, these bags break down naturally in a composting environment. They are a more eco-friendly choice but may have a higher cost and require specific disposal methods.

4. Don't Forget Branding:

Your to-go bag is an extension of your brand. Consider:

  • Printing: Adding your logo, brand colors, and even a short message can increase brand recognition and create a more professional impression.
  • Stickers and Labels: A more cost-effective way to brand plain bags. You can customize stickers with your logo and any important information.
  • Consistency: Ensure your to-go bags align with your overall brand aesthetic and packaging.

5. Factor in Cost and Budget:

While quality is important, you also need to consider your budget. Compare prices from different suppliers and weigh the cost against the benefits of each option. Consider bulk purchasing to potentially lower per-unit costs.

6. Consider Sustainability:

Choosing sustainable packaging options can be a significant differentiator. Explore recyclable, compostable, or reusable bags to appeal to eco-minded customers and reduce your environmental footprint.

7. Test and Iterate:

Don't be afraid to try out different types of bags and gather feedback from your staff and customers. See which options work best for your menu, your operations, and your customer satisfaction. You may need to adjust your choices as your business evolves.

By carefully considering your menu, customer needs, material options, branding, and budget, you can select packaging that not only protects your delicious food but also enhances your brand image and contributes to a positive customer experience. So, take the time to explore your options and level up your leftovers!